Note: Preference will be given to candidates who had worked at eCommerce Industry before!
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
Working Hours: 9 hours shift
Requirements (Education): Bachelors qualified
Skills & Abilities:
-Strong Communication skill
-Fast Execution & Strong follow-up
-Must know about Social Media Page handling
-Must be good in Excel & Reporting
-Must have a background of a Call Center
-Sales driven and Target oriented
Age limit: 20 to 30
Perks: Commission, Permanent Employment Status, Overtime provided, Annual Leaves, Leaves Encashment, Referral Bonus
Gender: Male & Female
Job Shift: On Rotation
Job Type: Full-time
Salary: 30,000 - 35,000 per month