The Technical Assistance Center team is looking for a few good Technical Support professionals who are ready for the challenges, the responsibilities, and the rewards that come with working in a fantastic, high-energy, fast-paced, work environment. The products being supported by this position are related to Cloud Based Hosting. The system utilizes various technologies such as Microsoft Servers, IP, Linux, Mysql database, and internal apps Technologies. We are essential personnel working in a 7X24X365 environment providing technical support to a wide variety of large clients located globally. We provide fault isolation and problem resolution for complex problems that come directly from clients or are referred by other levels of technical support.
Position Requirements & Environment:
Strong knowledge of Microsoft Windows Server & client end configuration, troubleshooting and remote deployments etc.
Knowledge of Virtualization Technologies (ESXi, KVM & Hyper-Converged system).
Strong Knowledge of Networking techniques including VPNs, Natting and Access Lists.
Strong Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, and firewalls.
Agent call for Support. Level 1 and Level 2.
Monitoring of Zabbix Alerts and Escalation to the concerned teams.
dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.