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Job Description

Position Requirements:

  • Expertise in the deployment, support, maintenance and troubleshooting of enterprise voice and collaboration platforms – Cisco Unified Call Manager, Unity, Presence, Expressways.

  • Deep understanding of Cisco CUBE, SRST, FXO/FXS, SIP, T1/ISDN/PRI.

  • Experience provisioning and troubleshooting carrier communication services including POTS, VoIP, PRI, SIP, DID, e.164

  • Experience in troubleshooting and resolving incidents in an enterprise network environment.

  • Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available.

  • Requires the ability to work on multiple tasks of varying scope and scale.

  • Ability to work with external vendors to support voice systems.

  • Ability to work individually as well as part of an overall, sometimes virtual team.

  • Effective communicator both written and verbal. Able to tailor message based on the targeted audience.

  • Experience in documenting technical standard operating procedures (SOPs) and processes.

 Qualifications Requirement:

  • Bachelor’s Degree or Master’s Degree in area such as Computer Science, Information Technology, Engineering, or Mathematics.

  • Excellent English communication skills.

  • Cisco CCNP Collaboration certification is a must.

  • Certification in ITIL / ITSM will be a plus.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
BS Computer Science, Information Technology
Career Level:
Experienced Professional
2 Years - 3 Years
Apply Before:
Apr 19, 2020
Posting Date:
Mar 20, 2020
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Apoyo Tech Pvt. Limited

BPO · 1-10 employees - Islamabad, Lahore

pApoyo Tech Pvt Limited is offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 400 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clients and operat ...Read More

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