A high-energy, fast-paced, work environment that offers IT infrastructure virtualization services require a Project Coordinator, who is self-motivated, and a fast learner.
While working with the project management team, tools and applications, the individual would be required to coordinate customer-facing projects, and continuously communicate their progress to PMO as well as to all other stakeholders.
The individual will also be a member of the Customer Success Team, in which capacity she/he will be required to ensure that customers are thriving through the effective use of the technology and services that are being offered by the organization.
Responsibilities & Duties
* Initiating customer on-boarding, and environment upgradation projects
* Coordinating and leading project planning sessions with all project stakeholders
* Establishing project milestones, and task delivery timelines
* Developing detailed project plans, and presenting them through tools such as MS Project, MS Excel
* Communicating the project plan to all concerned teams, and stakeholders, along with the agreed-upon delivery timelines.
* Monitoring each project through its life-cycle, and ensuring the timely achievement of all milestones
* Anticipating events that may impact the critical path of projects, and proactively communicating delays in delivery to stakeholders, along with updated timelines
* Moving customer environments to billing at the completion of onboarding, and upgradation projects
* Preparing pricing analyses, and cost comparisons, for solutions being proposed/provided to customers
* Running customer environment inventory reports, and performing data analysis for internal, or customer requirements
* Tracking of Product Pricing and SKUs
* Escalating customer issues and concerns to relevant teams, or senior management
* Providing input on improving existing processes
Standards of Performance
* Inclusion of all tasks and milestones while assisting on/developing project plans
* Timely achieved project milestones
* Timely, and effectively completed onboarding and upgradation projects
* Consistency of communication to stakeholders at each stage of the project
* Records of root causes of delays in milestone, and project delivery
* Bachelor’s degree in Computer Science
* Excellent English communication skills both written and spoken
* Minimum 2-3 years of experience in a relevant role.
* Proficient in MS Office, especially in MS Excel. MS Project will be a plus.
* Knowledge of Project Management concepts and tools
pApoyo Tech Pvt Limited is offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 400 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clients and operat ...Read More