Posted Nov 02, 2020 3 views
- Participates in designing of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Performs monitoring of customer care email responses
- Participates in customer and client listening programs to identify customer needs and expectations.
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review
- Perform other duties as assigned
Skills
Job Details
AppedologyPK Recruitment
We offer winning partnerships for mutual growth and maximized return on investment by leveraging elements of skilled employees, innovative ideas and advanced technology. The company tactfully serves an extensive portfolio of solutions specifically tailored for each client while adhering to specific IT industry guidelines and market trends so that we always stay ahead of our competitors .
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