Quality Assurance Executive

AppedologyPK Recruitment Verified

Karachi , Pakistan

Posted Jul 14, 2021 170 views

PKR. 40,000 - 50,000/Month

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Job Description

Appedology PVT Ltd is looking for an Experienced Quality Assurance Executive for its Night Shift

  • Participates in designing call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Performs monitoring of customer care email responses
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned
  • Run Audit and Conduct feedbacks.

Required: Excellent written and Verbal communication with relevant experience

  • Market Competitive Salary
  • Medical Insurance
  • Provident Fund
  • EOBIComplimentary Transportation
  • 5 working days

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Defence Housing Authority, Karachi, Pakistan
No Preference
25 - 40 Years
Minimum Education:
Career Level:
Experienced Professional
2 Years - 5 Years
Apply Before:
Aug 15, 2021
Posting Date:
Jul 14, 2021
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AppedologyPK Recruitment

Information Technology · 51-100 employees - Karachi

We offer winning partnerships for mutual growth and maximized return on investment by leveraging elements of skilled employees, innovative ideas and advanced technology. The company tactfully serves an extensive portfolio of solutions specifically tailored for each client while adhering to specific ...Read More

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