Posted Jul 14, 2021 17 views
Appedology PVT Ltd is looking for an Experienced Quality Assurance Executive for its Night Shift
- Participates in designing call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to the management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Performs monitoring of customer care email responses
- Participates in customer and client listening programs to identify customer needs and expectations.
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review
- Perform other duties as assigned
- Run Audit and Conduct feedbacks.
Required: Excellent written and Verbal communication with relevant experience
- Market Competitive Salary
- Medical Insurance
- Provident Fund
- EOBIComplimentary Transportation
- 5 working days
Job Details
AppedologyPK Recruitment
We offer winning partnerships for mutual growth and maximized return on investment by leveraging elements of skilled employees, innovative ideas and advanced technology. The company tactfully serves an extensive portfolio of solutions specifically tailored for each client while adhering to specific IT industry guidelines and market trends so that we always stay ahead of our competitors .
What is your Competitive Advantage?
Similar Job Titles
Manager Quality Assurance
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
