• Shift Incharge is front runner of the operations. He liaises with his team members in generating and developing a comprehensive operational execution plan that will be capable of achieving maximum efficacy with the use of proven methods in shortest possible time.  
  • Responsible to maintain constant communication with management and staff to ensure proper operations of the services.
  • Responsible to Track HR requirements and intimate HR team for hiring of new employees as needed.
  • Responsible to Ensure timely execution of operational activities.
  • Responsible to coordinate with supply chain, fleet and IT Department for real time support.
  • Responsible for regular monitoring of timely execution of queries and operations matters.
  • Responsible for regular monitoring of staff duty roaster to manage them efficiently.
  • Responsible to coordinate with customers, higher management and technician in real time for any support required during query resolution.
  • Responsible to administer and supervision of Technicians / operations teams.
  • Responsible for the training of Technicians / Operations team regarding MEP best practices.
  • Responsible to share reports as assigned by top Management on daily/weekly/monthly basis.
  • Responsible to address all the SOPs, and technical aspects of Queries.
  • Supervision of scheduling the Quires within timelines.
  • Supervision of assigning of teams for Query handling.
  • Coordination with the customers while Query handling.
  • Customer feedback evaluation for continual terms betterment.
  • Responsible to keep strong coordination with all relevant department to handle the Quires in best possible manner.
  • Clarify the duties, roles and functions of team members.
  • Give clear and unbiased assessment of the operations in relation to expenses and output.
  • Carry out constant evaluation of team members to ensure both internal and external factors do not suffer.
  • Any other task assigned by the management

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
BSc OR MSc
Career Level:
Experienced Professional
Experience:
5 Years - 6 Years (5 to 6 Years’ experience of Customer Services)
Apply Before:
Jun 18, 2022
Posting Date:
May 17, 2022

ARAR Group

Healthcare / Hospital / Medical · 601-1000 employees - Lahore

pAt ARAR, we seek uncompromising integrity through each individual’s effort towards quality products and services for our prestigious clients, maximizing returns for the organization. Our business success is dependent on trusting relationships. Standing firm with the slogan “Assisting. Remarkable. Accomplishment. Results” ARAR Group of companies has won itself a very inevitable importance in different healthcare & technology fronts in many parts of the country. With state-of-the-art technology and top-notch quality assurance systems, we have managed to develop strong business associations with domestic and international clients. Our workforce is our strength and building long term business relationships is our identity and pride. Sharing is a belief of the family. ARAR Group of companies has and will always share its wisdom and expertise for further development of our national & international image and the nation’s prosperity. ARAR Group actively participates in national as well as economic growth and social development. Our motto is utter customer satisfaction, employee motivation, technology innovation and cleanliness foundation. It is being achieved through our multidisciplinary experts. ARAR Group is a solution-oriented company; perform through the following Service area Channels: • ARAR Innovations (Pvt.) Ltd. • ARAR Services (Pvt.) Ltd. • ARAR Health City (Pvt.) Ltd. • ARAR Testing & Calibration Services. • ARAR Institute of Health & Technology/p

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