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Job Description

  • Provide support on a shift basis (8 or 12 hours shift as per roaster, including weekends)
  • To be available on-site for support (no off-site option available)
  • Understand the severity and criticality of the reported issue, for timely resolution
  • Make a decision for routing the issue properly to the concerned team member for resolution
  • Communicate status of progress or issue to client and internal teams
  • Provide detailed RCA (Root Cause Analysis) to the client and internal teams (after issue resolution)
  • Bide to agreed SLAs with client
  • Researching different solutions to provide the best fit for the client.
  • Able to perform basic unit testing
  • Applies all relevant standards and procedures to own work.
  • Accurately records own time and accurately reports progress on own work
  • Complies with all confidentiality and non-disclosure policies and/or agreement & ensure the security of information at all times



  • Basic knowledge of Telecom industry, Financial Services and Operations in telecom
  •  Strong troubleshooting and algorithmic skills
  •  Ability to understand the end to end picture of the Implementation
  • Understanding of the low-level OS, network and system operations
  • Good programming skills in Java/XML/Shell Scripting       Foundational knowledge of SQL (Oracle / MySQL)
  • Good understanding of Object-Oriented Programming, Web Services
  • Strong communication skills
  • Good to have (not mandatory) knowledge of Integrations via Middleware products, Mobile Applications, Web Applications, Protocols, SOAPUI, JMeter, Postman

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
Apps & Software Development
Job Location:
No Preference
Bachelors only
Degree Title:
Computer Sciences/Software Engineering
Career Level:
Entry Level
Less than 1 Year - 1 Year
Apply Before:
Aug 29, 2019
Posting Date:
Jul 29, 2019
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Arcana Info

Information Technology · 101-200 employees - Islamabad

Arcana Info, an organization formed by a group of seasoned IT Veterans helping enterprises transform and thrive in the changing world through Consulting, Operational Leadership and Information Technology. Drawing on deep industry expertise, the mega minds at Arcana Info focus on IT infrastructure, ...Read More

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