Posted Jul 29, 2019 2 views
- Provide support on a shift basis (8 or 12 hours shift as per roaster, including weekends)
- To be available on-site for support (no off-site option available)
- Understand the severity and criticality of the reported issue, for timely resolution
- Make a decision for routing the issue properly to the concerned team member for resolution
- Communicate status of progress or issue to client and internal teams
- Provide detailed RCA (Root Cause Analysis) to the client and internal teams (after issue resolution)
- Bide to agreed SLAs with client
- Researching different solutions to provide the best fit for the client.
- Able to perform basic unit testing
- Applies all relevant standards and procedures to own work.
- Accurately records own time and accurately reports progress on own work
- Complies with all confidentiality and non-disclosure policies and/or agreement & ensure the security of information at all times
Skills:
- Basic knowledge of Telecom industry, Financial Services and Operations in telecom
- Strong troubleshooting and algorithmic skills
- Ability to understand the end to end picture of the Implementation
- Understanding of the low-level OS, network and system operations
- Good programming skills in Java/XML/Shell Scripting Foundational knowledge of SQL (Oracle / MySQL)
- Good understanding of Object-Oriented Programming, Web Services
- Strong communication skills
- Good to have (not mandatory) knowledge of Integrations via Middleware products, Mobile Applications, Web Applications, Protocols, SOAPUI, JMeter, Postman
Job Details
Arcana Info
One Call Bpo is the leading Client-Centric Business Process Outsourcing Company, specializing in Mortgage Loan processing, Insurance Claim processing and Data Entry Outsourcing Processing & Transaction processing services. We assist our clients by managing their business processes to world-class standards, while saving 25% to 50% annually and allowing them to focus on much more important activities. To provide a seamless extension of our client's customer relationship management process by being a premier provider of customer acquisition, customer care, and retention services.
What is your Competitive Advantage?
Similar Job Titles
IT Support Engineer
System Support Engineer
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
