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Job Description


  • Answer incoming calls and respond to customer’s emails

  • Management and resolve customer complaints

  • Sell products and place customer orders in the computer system

  • Identify and escalate issues to supervisors

  • Provide product and service information to customers

  • Research required information using available resources

  • Research, identify, and resolve customer complaints using applicable software

  • Process orders, forms, and application

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Recognize, document, and alert the management team of trends in customer calls

  • Follow up customer calls where necessary

  • Upsell products and services

  • Complete call logs and reports

  • Other duties as assigned


Qualification and Skills: 



  • Intermediate/Bachelors

  • Proficient in relevant computer applications

  • 1-3 years of experience in a call center environment

  • Knowledge of customer service practices and principles

  • Excellent data entry and typing skills

  • Superior listening, verbal, and written communication skills

  • Ability to handle stressful situations appropriately

Job Details

Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Department:
Sales and Marketing
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 14, 2021
Posting Date:
Sep 13, 2021
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Arkhitech

Information Technology · 11-50 employees - Lahore

Arkhitech is a software product development company building applications in web and mobile domain. We cultivate a culture of knowledge sharing, and collaborative learning to promote attention to detail, quality architecture and design of application to ensure optimal delivery of solutions.

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