Cloud Support Engineer
Arpatech Advance Research Projects and Technologies Pvt Ltd
Karachi , Pakistan
Posted May 23, 2019 24 views
Level I
Basic Installation and Set-Up
• SharePoint Online:
• Permissions and user groups
• Configuration of external users
• Skype for Business Online:
• Installation and creating contacts
• Microsoft Office 365 ProPlus:
• Installation and setup assistance
• Dynamics:
• Reporting
Triage & Troubleshooting
• Basic Issue Triage
• Subscription, Authentication and login issues
• Platform Outages
- Basic Application Support – example: spamming/phishing emails in Exchange
Level II
Installation and Set-Up
• Dynamics:
- Data Migration
• Exchange:
- Mailbox Migration
• Initial Recipient/Auto-Discover Configuration
• SharePoint
• Permissions & External User Config
Configuration
• Configuration issues
Triage & Troubleshooting
• Advanced Subscription, Authentication & Login Issues
• Product Activation Issues
• Performance Issues
• Advanced Application Support
Level III
Installation and Set-Up
Azure
Resource Provisioning, Set-up & deployment
Exchange:
• Mailbox Migration
Advanced Auto-Discover Configuration
SharePoint
Permissions & External User Config
Dynamics
Integration into other MSFT products
Client installation & Configuration
Configuration
Advanced Configuration:
• Single-Sign On
• AD Synchronization
• Two-Factor Authentication
• Azure
Triage & Troubleshooting
• Load Balancing/Networking Issues
• Advanced Service & Platform Performance Issues
• Mobility Access issues
English must be excellent.
Skills
Job Details
Arpatech Advance Research Projects and Technologies Pvt Ltd
pArpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services, healthcare, communications, energy, transportation, and consumer and retail industries. Offering customized and cutting edge technology solutions, innovation and value, Arpatech partners with its customers to solve their technology problems and help them adapt quickly to a constantly changing economic and technological landscape. When in-house resources are limited, and affordable and effective technology solutions are needed, outsourcing your projects to experienced software engineer experts is the solution. We are your one-stop-shop for all your technology requirements. We are much more than a technology services provider, we are a long term partner for your growing business. We guarantee that your project will be delivered on time, on budget and within your specifications. Our worldwide knowledge base and subject matter expertise, established track record and the capability to act as solution providers can give you a truly cost-effective solution that not only meets, but exceeds your demands. Arpatech is a small innovative technology company that has developed expert knowledge in the following areas of IT: - Software R&D - IT Consulting - ERP (Enterprise Resource Planning) Development - Application Development and Management - Applications Integration - Network Management Outsourcing/p
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