We, Arvelon, are a high-spirited start up, with a simple vision of reforming the cosmetic industry of Pakistan through the use of safe and effective beauty products, specifically tailored for the needs of South Asian skin. Our core values are; authenticity, reliability and value and we aim to have such resonance across our organization.
Customer Support is one of the key pillars of our business and we are currently hiring a Customer Service Executive who shares our passion for creating the best possible experience for every customer.
· Dealing with customer queries including but not limited to: order updates, order changes, extenuating circumstances etc.
· Making relevant CRM entries.
· Dealing with customer cases in a professional manner and using CRM to track cases with the goal of maximizing customer retention.
· Communicating with potential customers on Facebook, Whatsapp and phone to generate sales, while using upselling and cross selling tactics to maximize revenue.
· Meeting the Productivity and Quality KPI as per target assigned
What we are looking for:
· Minimum Undergraduate degree
· 2+ years of experience in similar role, involving high volume of customer calls.
· Excellent spoken and written English
· Good telephone manner
· Strong interpersonal skills with a vibrant personality
· Experience using CRM
pArvelon is a high spirited start-up with the vision of simplifying the beauty sector of Pakistan by providing people across the country access to safe and effective products. Our product range is specifically designed to cater for the unique needs of the south Asian skin./p