Customer Service Manger

Arvelon Verified

Lahore , Pakistan

Posted Jan 06, 2020 188 views

PKR. 80,000 - 90,000/Month

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Job Description

An exciting opportunity has come up for a Customer Experience Manager in Lahore! We Arvelon are a digital skin care company striving to reform the skin care industry of Pakistan through safe and effective products designed specifically for the unique needs of South Asian skin.

You will be part of a Brand New Customer Experience division and will manage a growing team, have the opportunity to work directly with a range of key stakeholders and be a huge part of the success of this new department!

Responsibilities:

  • Ensure the efficacy of customer support agents and maximize customer satisfaction.
  • Directly engage in resolving disputes in a timely manner and ensure maximum customer retention.
  • Overlook customer communication on various digital channels including Facebook, Instagram and WhatsApp to re-engage clients while using cross selling and up selling tactics.
  • Work with all departments to ensure their interaction with customers reflects positively on the business and the client.
  • the business owner for customer experience surveys, develop new and improved ways to accurately measure and address the customer experience; liaising with key stakeholders to drive changes and improvements accordingly.

CRM Management

Requirements:

  • Minimum bachelor’s degree
  • 5+ Experience in previous customer experience management roles
  • A genuine and demonstrable passion for customer service delivery
  • Strong communication, interpersonal and presentation skills
  • Excellent English language skills (writing and speaking)
  • Experience and understanding of CRM

The role is based in DHA, Lahore.

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Feb 04, 2020
Posting Date:
Jan 06, 2020
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Arvelon

Personal Care and Services · 1-10 employees - Lahore

pArvelon is a high spirited start-up with the vision of simplifying the beauty sector of Pakistan by providing people across the country access to safe and effective products. Our product range is specifically designed to cater for the unique needs of the south Asian skin./p