Apply For This Job

Close

Job Description

Roles and Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Mar 05, 2020
Posting Date:
Feb 06, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

ASA VENTURES

Call Center · 101-200 employees - Karachi

ASA Ventures is a hybrid venture capital firm established in 2003 in Portugal and is currently headquartered in Dubai. It is the combined strength of professional expertise and smart capital, adding value to the start-up ecosystem with a unique investment philosophy and in-house expertise. With a di ...Read More

Similar Job Titles

Customer Service Representative

Haidri Beverages Pvt. Limited, Multiple Cities, Pakistan
Posted Feb 07, 2020

Customer Service Representative

Emotech, Lahore, Pakistan
Posted Feb 10, 2020

Senior Call Center Representative

Grey Media Group, Lahore, Pakistan
Posted Feb 17, 2020

Customer Service Representative

InXite Solutions, Karachi, Pakistan
Posted Feb 17, 2020
View All