Posted Feb 06, 2020 2 views
Roles and Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Details
ASA VENTURES
ASA Ventures is a hybrid venture capital firm established in 2003 in Portugal and is currently headquartered in Dubai. It is the combined strength of professional expertise and smart capital, adding value to the start-up ecosystem with a unique investment philosophy and in-house expertise. With a diverse investment portfolio comprising of B2B and B2C companies, ASA Ventures invests in various industries: from customer satisfaction, business optimization, and retail, all the way to modest fashion. Working with well-established operating models, ASA Ventures turns around its portfolio companies into leaders of their own domains.
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