Please turn on your javascript Sr. Software Support Engineer Job, Lahore, Ascertia (Pvt) Ltd. - ROZEE.PK

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Job Description

We are presently seeking for a Senior Technical Support Engineer to join our growing engineering structure with the following requirements and specifications. Candidate must be a Computer Science graduate (BSCS) with at least 3 to 5 years of experience.

The candidate is required to work in the shifts (Morning, Evening and Night) for any 5 days from Monday to Sunday (two consecutive off days will be provided in the week). This is a technical role requiring hands-on experience of installing operating systems (Windows and Linux), databases and cloud services such as Microsoft Azure etc.

Candidate will be required to: 

  • Provide post and pre-sales support to customers
  • Must have good understanding of SQL Server, IIS Server and Tomcat Server
  • Knowledge about SharePoint, MS CRM, Salesforce, Public Key Infrastructure (PKI), RESTful APIs understanding, Postman and basic knowledge of Linux is a plus
  • Develop deep understanding of the assigned products/projects domain
  • Understand and adhere to the defined SLA for customer support queries
  • Quickly investigate the concerns raised by customers and provide quick solutions to the reported problems
  • Keep good attention on preparing and maintaining self-help material to ensure customer can mostly follow the provided information instead of always coming to support team for most common queries
  • Communicate well within the team and the company and keep all stake holders up to date regarding the assigned tasks/tickets
  • Provide support to customers using all available channels i.e. email, live chat, Skype and phone calls
  • Where necessary, have remote sessions with the customers to investigate the problems in their environment
  • Manage customer expectations to ensure the support service is always seen in good light by customers

Job Requirements:

  • Strong troubleshooting and analytical skills
  • Excellent English language skills (written, oral and listening).
  • Quick learning skills to rapidly adopt new tools/technologies and business domains
  • Ability to communicate clearly within and out of team
  • Good team player skills
  • I am here to help attitude
  • Ability to take initiatives for improvements in customer support services
  • Ability to volunteer services to solve a problem at hand
  • Ability to work in shifts (Morning, Evening and Night) for any 5 days a week
  • Ability to work on paid gazette holidays including Eid and Ashura

 

We offer: 

  • An interesting and challenging job,
  • Dynamic opportunity for professional growth
  • Market competitive remunerations with fringe benefits and intrinsic rewards
  • 5% Provident Fund, Medical Allowance, Medical Insurance for family
  • B onuses
  • Salary Appraisals
  • State of the art infrastructure.
  • Complementary meals
  • Team building activities
  • Monthly / quarterly get together and gala etc
  • Company sponsored yearly excursion trip, cricket, gaming and dart clubs

Job Details

Functional Area:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSCS - Computer Science Graduate
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Dec 10, 2017
Posting Date:
Nov 10, 2017
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Ascertia (Pvt) Ltd.

Information Technology · 11-50 employees - Lahore

Ascertia Pvt. Limited a multinational software development company, specializing in the field of IT Security and PKI (Public Key Infrastructure). Ascertia is a privately funded ISO 9001:2000 certified company, managed from UK, Dubai and have an offshore development office in Lahore. Ascertia's prim ...Read More

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