Apply For This Job


Job Description

We are presently seeking for a Senior Technical Support Engineer to join our growing engineering structure with the following requirements and specifications. Candidate must be a Computer Science graduate (BSCS) with at least 3 to 5 years of experience.

The candidate is required to work in the shifts (Morning, Evening and Night) for any 5 days from Monday to Sunday (two consecutive off days will be provided in the week). This is a technical role requiring hands-on experience of installing operating systems (Windows and Linux), databases and cloud services such as Microsoft Azure etc.

Candidate will be required to: 

  • Provide post and pre-sales support to customers
  • Must have good understanding of SQL Server, IIS Server and Tomcat Server
  • Knowledge about SharePoint, MS CRM, Salesforce, Public Key Infrastructure (PKI), RESTful APIs understanding, Postman and basic knowledge of Linux is a plus
  • Develop deep understanding of the assigned products/projects domain
  • Understand and adhere to the defined SLA for customer support queries
  • Quickly investigate the concerns raised by customers and provide quick solutions to the reported problems
  • Keep good attention on preparing and maintaining self-help material to ensure customer can mostly follow the provided information instead of always coming to support team for most common queries
  • Communicate well within the team and the company and keep all stake holders up to date regarding the assigned tasks/tickets
  • Provide support to customers using all available channels i.e. email, live chat, Skype and phone calls
  • Where necessary, have remote sessions with the customers to investigate the problems in their environment
  • Manage customer expectations to ensure the support service is always seen in good light by customers

Job Requirements:

  • Strong troubleshooting and analytical skills
  • Excellent English language skills (written, oral and listening).
  • Quick learning skills to rapidly adopt new tools/technologies and business domains
  • Ability to communicate clearly within and out of team
  • Good team player skills
  • I am here to help attitude
  • Ability to take initiatives for improvements in customer support services
  • Ability to volunteer services to solve a problem at hand
  • Ability to work in shifts (Morning, Evening and Night) for any 5 days a week
  • Ability to work on paid gazette holidays including Eid and Ashura


We offer: 

  • An interesting and challenging job,
  • Dynamic opportunity for professional growth
  • Market competitive remunerations with fringe benefits and intrinsic rewards
  • 5% Provident Fund, Medical Allowance, Medical Insurance for family
  • B onuses
  • Salary Appraisals
  • State of the art infrastructure.
  • Complementary meals
  • Team building activities
  • Monthly / quarterly get together and gala etc
  • Company sponsored yearly excursion trip, cricket, gaming and dart clubs

Job Details

Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Degree Title:
BSCS - Computer Science Graduate
Career Level:
Experienced Professional
3 Years - 5 Years
Apply Before:
Dec 10, 2017
Posting Date:
Nov 10, 2017
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Ascertia (Pvt) Ltd.

Information Technology · 11-50 employees - Lahore

Ascertia Pvt. Limited a multinational software development company, specializing in the field of IT Security and PKI (Public Key Infrastructure). Ascertia is a privately funded ISO 9001:2000 certified company, managed from UK, Dubai and have an offshore development office in Lahore. Ascertia's prim ...Read More

Similar Job Titles

Software Engineer - ERP Support

Gaba Educational Books, Karachi, Pakistan
Posted Sep 27, 2018

Software Support Executive

Object Loop (Pvt.) Ltd., Karachi, Pakistan
Posted Sep 27, 2018

System Support Engineer

W.S. Software House, Lahore, Pakistan
Posted Oct 15, 2018
View All