We are presently seeking for a Senior Technical Support Engineer to join our growing engineering structure with the following requirements and specifications. Candidate must be a Computer Science graduate (BSCS) with at least 3 to 5 years of experience.

The candidate is required to work in the shifts (Morning, Evening and Night) for any 5 days from Monday to Sunday (two consecutive off days will be provided in the week). This is a technical role requiring hands-on experience of installing operating systems (Windows and Linux), databases and cloud services such as Microsoft Azure etc.

Candidate will be required to: 

  • Provide post and pre-sales support to customers
  • Must have good understanding of SQL Server, IIS Server and Tomcat Server
  • Knowledge about SharePoint, MS CRM, Salesforce, Public Key Infrastructure (PKI), RESTful APIs understanding, Postman and basic knowledge of Linux is a plus
  • Develop deep understanding of the assigned products/projects domain
  • Understand and adhere to the defined SLA for customer support queries
  • Quickly investigate the concerns raised by customers and provide quick solutions to the reported problems
  • Keep good attention on preparing and maintaining self-help material to ensure customer can mostly follow the provided information instead of always coming to support team for most common queries
  • Communicate well within the team and the company and keep all stake holders up to date regarding the assigned tasks/tickets
  • Provide support to customers using all available channels i.e. email, live chat, Skype and phone calls
  • Where necessary, have remote sessions with the customers to investigate the problems in their environment
  • Manage customer expectations to ensure the support service is always seen in good light by customers

Job Requirements:

  • Strong troubleshooting and analytical skills
  • Excellent English language skills (written, oral and listening).
  • Quick learning skills to rapidly adopt new tools/technologies and business domains
  • Ability to communicate clearly within and out of team
  • Good team player skills
  • I am here to help attitude
  • Ability to take initiatives for improvements in customer support services
  • Ability to volunteer services to solve a problem at hand
  • Ability to work in shifts (Morning, Evening and Night) for any 5 days a week
  • Ability to work on paid gazette holidays including Eid and Ashura

We offer: 

  • An interesting and challenging job,
  • Dynamic opportunity for professional growth
  • Market competitive remunerations with fringe benefits and intrinsic rewards
  • 5% Provident Fund, Medical Allowance, Medical Insurance for family
  • Bonuses
  • Salary Appraisals
  • State of the art infrastructure.
  • Complementary meals
  • Team building activities
  • Monthly / quarterly get together and gala etc
  • Company sponsored yearly excursion trip, cricket, gaming and dart clubs

Job Details

Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSCS - Computer Science Graduate
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Dec 31, 2017
Posting Date:
Nov 30, 2017

Ascertia (Pvt) Ltd.

Information Technology · 51-100 employees - Lahore

Ascertia is a UK limited company. The focus of the company is the development of high trust PKI products particularly focused on long-term digital signatures, mainly sold through our global partner network. Ascertia is a recognized brand for high trust cryptographic security. A good number of the security industry leaders recommend or resell Ascertia products. Gartner rates Ascertia very well for our leadership position in providing high trust digital signature solutions and our global delivery capability. We are a successful global provider of products and services with a friendly and caring approach to our colleagues. We are a friendly team of people that focus on getting the right relationships with our key partners and clients. Around the world, there are approximately 100 staff with a strong focus on R&D and technical high trust sales. Ascertia has seen strong year on year growth and needs to expand it Customer Service and Operational teams. There is excellent growth potential at Ascertia. There is no limit to the progress a successful candidate can make. We are heavily dependent on the personal skills and experience people bring and the way these can be harnessed for a company and personal success. Product Information Since 2001, Ascertia has been a global leader in delivering high-trust solutions for digital signatures, timestamping, certificate validation, certificate issuance. Ascertia has two strategic products: SigningHub (more business focused) delivers a complete signing solution enabling organisations to workflow documents for digital signature approval. When integrated into core business applications or used standalone, SigningHub optimises how internal and external users can review, approve and sign documents at any time on any device. Available as an on-premise product, private cloud service or multi-tenanted public cloud service. ADSS Server (more technical focused) is an advanced framework product that offers a full ran

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