CSR / Customer Service Representative

Ashar International Pvt Limited Verified

Faisalabad , Pakistan

Posted Sep 25, 2020 308 views Report Job

PKR. 25,000 - 30,000/Month

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Job Description

We are looking for a customer-oriented service representative. Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

1.Customer support experience or experience as a Client Service Representative

2.Strong phone contact handling skills and active listening

3.Customer orientation and ability to adapt/respond to different types of characters

4.Excellent communication and presentation skills

5.Ability to multi-task & manage time effectively

Duties and responsibilities

·  Managing incoming calls and customer service inquiries

·  Generating sales leads that develop into new customers

·  Identifying and assessing customers’ needs to achieve satisfaction

·  Manage large amounts of incoming calls

·  Generate sales leads

·  Identify and assess customers’ needs to achieve satisfaction

·  Build sustainable relationships and trust with customer accounts through open and interactive communication

·  Provide accurate, valid and complete information by using the right methods/tools

·  Meet personal/customer service team sales targets and call handling quotas

·  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·  Keep records of customer interactions, process customer accounts and file documents

·  Follow communication procedures, guidelines and policies

·  Take the extra mile to engage customers

· Assist with placement of orders, refunds, or exchanges

· Inform customer of deals and promotionsHandle changes in policies or renewals

·Resolve customer complaints via phone, email, mail or WhatsApp

 

 

 

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
22 - 45 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Oct 26, 2020
Posting Date:
Sep 25, 2020
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Ashar International Pvt Limited

Textiles / Garments · 11-50 employees - Faisalabad

Ashar International is a Private Limited Company established in the year 1988 (ISO 9001:2000 CERTIFIED COMPANY). We are dedicated Company serving the needs of our ever growing customers around the Globe. Company have expanded its activities & facilities by developing new products on its own Weavi ...Read More

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