Posted Jun 03, 2026 84 views
The Assistant Branch Manager at Askari Family Takaful plays a pivotal role in supporting the Branch Manager to ensure the smooth and efficient operation of the branch office. This role involves leading a team of six individuals, overseeing daily branch activities, and driving sales performance to meet organizational goals. The Assistant Branch Manager fosters excellent customer relationships by delivering high-quality service and addressing client needs effectively while ensuring compliance with company policies and industry regulations.
In addition to managing staff and operations, the Assistant Branch Manager contributes to developing and implementing strategies to enhance branch productivity and customer satisfaction. This position requires a proactive individual who demonstrates strong skills in team leadership, sales management, and customer relationship management. The individual must have at least two years of relevant experience and a results-driven mindset to help the branch achieve its targets.
Responsibilities
- Support the Branch Manager in overseeing the day-to-day operations of the branch to ensure efficiency and compliance with company policies.
- Lead, motivate, and manage a team of six staff members to achieve sales targets and deliver excellent customer service.
- Cultivate and maintain strong, long-lasting customer relationships by understanding client needs and providing appropriate solutions.
- Assist in developing and executing sales strategies to drive revenue growth and market penetration for the branch.
- Monitor team performance, provide constructive feedback, and implement training programs to enhance skills and knowledge.
- Resolve customer inquiries and complaints promptly to maintain a high level of customer satisfaction.
- Ensure all branch activities comply with relevant regulations, company standards, and insurance industry guidelines.
- Prepare and present regular reports on branch performance, highlighting achievements and areas for improvement.
- Coordinate with other departments to facilitate business processes and improve overall branch productivity.
- Participate actively in recruitment, induction, and performance evaluation of branch staff.
- Manage branch resources efficiently, including budgeting and inventory control.
- Identify market trends and recommend adjustments to sales tactics to stay competitive and meet client demands.
Skills
Job Details
Askari Family Takaful
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