Posted Feb 22, 2018
Askari group Investment is recruiting a customer service representative, or CSR, to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.We are looking for a CSR who is genuinely excited to help customers. One that is patient, empathetic, and passionately communicative. Problem-solving should also come naturally and you should be confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. ResponsibilitiesManage incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirementsStrong phone contact handling skills and active listeningFamiliarity with CRM practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively
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Askari Group Investment
Askari Group Investment
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