Please turn on your javascript Senior Customer Care Representative Job, Islamabad, Karachi, Lahore, Askfortask - ROZEE.PK

Senior Customer Care Representative

Askfortask Unverified

Multiple Cities, Pakistan

Posted Oct 13, 2016 8 views

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Job Description

AskforTask is the largest Canadian online marketplace for services headquartered in Downtown Toronto, Canada. We are connecting Millions of Canadians with local, trusted and verified service providers from Cleaners, Handymen to Dog walkers and more. So far we serve over 100 cities across Canada and are now expanding in multiple international markets to establish global footprint. AskforTask has been featured by CNN, BBC, FORBES, CCTV and many other prestigious publications. The company is led by industry leaders from both North American and South Asian regions.

Determination towards surprising our users with an awesome experience is critical to our success, and we're looking for a Community Relations Representative to dominate customer service efforts for our team. This role incorporates heavy elements of providing assistance via Emails/ticketing system to our community members.

NOTE: There's minimal amount of voice communication involved and we're only looking for individuals with strong problem solving skills. Please do not apply if majority of your past experience involves data entry/cold calling or carrying out repetitive tasks.

Selected candidate will be expected to perform the following:

  • Help our community members by responding back to support issues over email.
  • Use support panel to access tools for helping out the users.
  • Test different support strategies and track results.
  • Document incidents and escalate tickets when required.
  • Be word-savvy, and strike the perfect tone when explaining a new policy to our Askers or Taskers, explaining the importance of certain complicated metrics.

Please only apply if you have at least a bachelors degree and solid written/verbal (English) communication skills.

We're looking for individuals with experience in similar industries (Does not have to be customer service) motivated to grow up in the team.

Selected individual will be offered a competitive package with amazing growth opportunities.

Skills

Customer Service Management, Customer Service Operations, Customer Service Representatives, Support

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Oct 28, 2016
Posting Date:
Oct 13, 2016
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Askfortask

Information Technology · 11-50 employees - Islamabad, Karachi, Lahore

AskforTask is the largest and fastest growing service marketplace in Canada. We are on a mission to connect people looking for help around the house like cleaning, handyman work with people looking to make money. We are out to disrupt the age-old service industry, similar to the way Uber disrupted ...Read More

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