Posted Nov 15, 2016 15 views
AskforTask is the largest Canadian online marketplace for services headquartered in Downtown Toronto, Canada. We are connecting Millions of Canadians with local, trusted and verified service providers from Cleaners, Handymen to Dog walkers and more. So far we serve over 100 cities across Canada and are now expanding in multiple international markets to establish global footprint. AskforTask has been featured by CNN, BBC, FORBES, CCTV and many other prestigious publications. The company is led by industry leaders from both North American and South Asian regions.
Determination towards surprising our users with an awesome experience is critical to our success, and we're looking for a Community Relations Representative to dominate customer service efforts for our team. This role incorporates heavy elements of providing assistance via Emails/ticketing system to our community members.
NOTE: Please DO NOT apply on Rozee
There's minimal amount of voice communication involved and we're only looking for individuals with strong problem solving skills. Please do not apply if majority of your past experience involves data entry/cold calling or carrying out repetitive tasks.
Selected candidate will be expected to perform the following:
- Help our community members by responding back to support issues over email.
- Use support panel to access tools for helping out the users.
- Test different support strategies and track results.
- Document incidents and escalate tickets when required.
- Be word-savvy, and strike the perfect tone when explaining a new policy to our Askers or Taskers, explaining the importance of certain complicated metrics.
Please only apply if you have at least a bachelors degree and solid written/verbal (English) communication skills.
We're looking for individuals with experience in similar industries (Does not have to be customer service) motivated to grow up in the team. Selected individual will be offered a competitive package with amazing growth opportunities.
Job Details
Askfortask
AskforTask is the largest and fastest growing service marketplace in Canada. We are on a mission to connect people looking for help around the house like cleaning, handyman work with people looking to make money. We are out to disrupt the age-old service industry, similar to the way Uber disrupted transportation industry. Being on a mission that massive and exciting, all we are looking for is building a world class team consisting of people who are ambitious, driven, motivated and hungry for accelerated growth while making an impact in the world.
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