We are looking for the best CSRs who are genuinely excited to help customers. If you’re patient, empathetic, and passionately communicative you are welcome to join us. The CSRs love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Manage large amounts of outgoing calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree

We are hiring for night shift.

Night shift: 10 pm to 7 am

Starting salary is 20,000-25,000 plus commission.

Walk in interviews from Monday to Friday between 2 pm to 8 pm.

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - Less than 1 Year
Apply Before:
May 06, 2019
Posting Date:
Apr 05, 2019

Asra Educators

- Islamabad, Rawalpindi

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