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- Handle walk-in customer queries / complaints and ensure timely resolution of their complaints.
- Handle all HFC (Hold for collection) shipments and coordinate with Operations department to ensure smooth delivery over the center.
- Liaise with multiple stakeholders to address issues pertaining to undelivered shipments / pending cases, raised by walk-in customers.
- Ensure follow-up on complaints / pending cases and update their remarks in CRM when and as required.
- Responsible for closing the loop of complaints to save customer experience.
- Preparation of daily activity report of Customer Facilitation Center and its submission to the line manager.
- Understand and implement the customer care policies & procedures in practice and spirit.
- Maintaining professionalism at all times and dealing customers empathetically, for a better customer experience.
Job Requirement:
- Presentable personality with Good communication skills
- Knowledge of Courier & Logistics Industry
- Customer centricity
- Problem-Solving Skills
- Proficiency in MS-Office
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years ((Preferably Customer facing role))
Apply Before:
May 15, 2021
Posting Date:
Apr 14, 2021
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