Setting customer expectations and revenue goals.
Identifying customer demands and requirements.
Developing plans to address customer-specific needs.
Dealing with people of different backgrounds and temperaments.
Solving customer issues and complaints.
Planning strategies for customer care and conflict resolution.
Cross-selling products and services to the customer.
Advising customers on cost-effectiveness.
Overseeing the activities of the sales team.
Offering exceptional customer service to customers.
Negotiating agreements with customers.
Maintaining good relationships with customers.
Approaching prospective customers to build rapport.
Taking feedback from customers to ensure they are satisfied with the service.
Adhering to all the rules and regulations of the company.
Researching the competitors and devising plans accordingly.
Staying updated with the latest ways to retain customers.
Bachelor’s degree in Business Administrator, Marketing or a relevant field.
3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
Demonstrate the ability to work in teams and independently.
Excellent organizational and interpersonal skills.
Outstanding oral and written communication skills.
Good customer service skills.
Exceptional negotiation and sales skills.
Proficiency in Microsoft Office Tools.
Sound knowledge of the company’s products and services.
Ability to maintain sensitive and confidential information.
Excellent presentation skills.
Ability to maintain a positive attitude.
Exceptional people and problem-solving skills.