Posted Jan 04, 2022 1 views
About Ailaaj
Ailaaj is Pakistan’s first full-stack digital healthcare company providing a personalized, end-to-end healthcare solution. Belonging to the Fazal Din Group, a pioneer in advancing Pakistan’s healthcare services for the past 70 years, Ailaaj is carrying that legacy forward by further evolving care services that empower and give back control to patients.
What We Are Looking For:
We are looking for a skilled call center manager who can lead our customer support representatives to improve our customer support and service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
What You’ll Do
To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You must be detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
- Develop objectives for the call center’s day-to-day activities.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.
- Managing a team of call Centre agents to manage and increase call Centre business.
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.
- Assume responsibility of budgeting and tracking expenses.
- Hire, coach and provide training to personnel to maintain high customer service standards.
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management.
What You Must Have
- 7+ years of experience
- Active listening and strong communications skills
- Excellent Customer handling and problem solving skills
- Good knowledge of Microsoft Office specifically Excel and Powerpoint
- Ability to work well in team
- Strong coaching and leadership skills, ability to motivate employees
Job Details
AugmentCare Technologies (Pvt) Ltd
'
What is your Competitive Advantage?
Similar Job Titles
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
