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Posted May 18, 2023 754 views
PKR. 40,000 - 50,000/Month
Responsibilities:
- Assist all employees with any computer or IT related issues
- Create, add and modify user accounts and services across our various cloud platforms
- Assist users over the phone, in-person, and remotely using multiple platforms
- Administration of Active Directory, Azure, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
- Office365 support setting up devices and email clients, tablets, mobile phones, and computers
- Understanding of virtual desktop environment and remote desktop technology
- Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
- Identify, report, and respond to potential cybersecurity threats
- Setting up advanced network firewalls and switches
- Identify, troubleshoot, resolve, and document end-user system issues requests
- Ensure all requests are resolved promptly and with high-quality results
- Ability to organize, prioritize, and meet established deadlines
- Provide technical documentation for configurations and procedures
- Coordinate and create scope of work with various telecom contractors
- Regularly perform cabling and equipment installation
- Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
- Research, design and deploy new solutions required by end-users.
Required skills and experience:
- Excellent communication and personal skills in bi-lingual English/Spanish (speak, read and write) preferred
- Minimum two years of relevant experience in a help desk/IT support role
- Experience in the set-up, configuration, and use of computer hardware, software, and networks
- Ability to communicate technical issues to technical and non-technical employees
- Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
- Quick analytic response to resolve issues in any situation
- Self-motivated and willing to learn, as well as always find the solution
- Able to work in a fast pace environment
- Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
- Basic understanding of Cloud Solutions & Cloud Computing
- Knowledge of wireless networks, set up maintenance and troubleshooting
- Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software.
- Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
- A background check will be required.
- The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously.
- Ability to work flexible hours, including overtime, on an on-call rotation.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
23 - 30 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Jun 19, 2023
Posting Date:
May 18, 2023
AusSource Enterprises (SMC-PRIVATE) LIMITED
Information Technology · 11-50 employees - Islamabad
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