Customer Care Officer (CCO)

Auto Genie Pakistan Unverified

Lahore , Pakistan

Posted Oct 13, 2017 548 views

PKR. 15,000 - 18,000/Month

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Job Description

1. To receive customer's telephone calls and make out daily written log of customer complaints/suggestions/comments;

2. To design format for customer feedback and ensure that feedback forms/cards are available at convenient places in company operated sales outlets;

3. To devise strategy of collecting customer feedback and compiling it;

4. To promptly attend to customer feedback/complaintswhether on telephone call or on feedback form/card;

5. To get back to customers especially those who made complaints/comments to ensure that complaint is resolved;

6. To prepare customer complaints' data base and submit monthly report in this regard to the Managing Director;

7. To proactively move for customer feedback on company products and services to listen to customer's voice;

8. To prepare data base of customers who call and fill up feedback cards and keep them informed about new products/promotions etc.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Johar Town, Lahore, Pakistan
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year (Should be able to handle diverse nature of customer queries)
Apply Before:
Nov 13, 2017
Posting Date:
Oct 13, 2017
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Auto Genie Pakistan

AutoMobile · 1-10 employees - Lahore

Virtual Automotive Maintenance Portal. An intermediate between motorists and the workshops.