Posted Jun 02, 2026 113 views
The Client Relations Officer plays a crucial role in ensuring customer satisfaction through effective account management and client portfolio oversight. The position demands a calm, professional demeanor under pressure and the ability to work flexible hours, including on-call periods. Candidates should have a bachelor's degree related to business administration or public administration, coupled with one to three years of relevant customer service or coordination experience. Proficiency in MS Office and familiarity with digital record-keeping tools are essential for managing client data and correspondence. This role supports Avc Maintenance Services' commitment to delivering exceptional client service and maintaining long-term relationships.
Responsibilities
- Manage and nurture client relationships to foster loyalty and satisfaction.
- Coordinate and lead a team of 10 persons to ensure consistent and effective client service delivery.
- Handle client portfolios by maintaining accurate records and analyzing client data for informed decision-making.
- Address client inquiries and resolve issues promptly to uphold the company's service standards.
- Communicate effectively in Urdu and Pashto, with English capabilities considered an asset, ensuring clear information exchange.
- Utilize Customer Relationship Management (CRM) tools to organize and update client information.
- Prepare reports and maintain documentation related to client interactions and service outcomes.
- Collaborate with internal departments to align client requirements with available services.
- Monitor and evaluate team performance, providing guidance and support to enhance productivity.
- Work flexible hours, including on-call responsibilities, to meet client and company needs.
- Demonstrate professionalism and composure when managing challenging client situations.
- Apply strong multitasking and organizational skills to balance competing priorities efficiently.
Skills
Job Details
Avc Maintenance Services
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