We are looking to hire a skilled IT Support Analyst to join our team of dedicated IT professionals supporting small and mid-sized law firm clients. As an IT Support Analyst, you will communicate with clients to determine the nature of their problems, diagnose hardware or software issues, provide productive assistance, and maintain strong customer relationships. You may also be required to install new software applications and upgrade existing hardware and software solutions.
The successful IT Support Analyst should have good knowledge of business software and hardware systems, excellent troubleshooting skills, and good interpersonal skills. Ultimately, a good IT Support Analyst resolves all IT issues quickly and effectively while maintaining a good relationship with the client.
Education and Experience: