We are looking for a Chat / Email Support Executive for USA Campaign.


  • Has Great Written Communication Skills. ...
  • Multitasks Effectively
  • Engages Proactively
  • English fluency
  • Prior call center experience (Preferable).
  • Males & females are encouraged to apply.
  • Live Chat Handling
  • Social Media Communications
  • Facebook Advertising Chat Support Skills
  • Night shifts (12:00 AM to 08:00 AM)
  • Morning shifts (08:00 AM to 04:00 PM)
  • Evening shifts (04:00 PM to 12:00 AM)


  • Attractive salary package
  • Monthly quality bonus
  • Salary revision after probation
  • Weekly scheduled off

Job Description

  • Responding to customer inquiries and resolving their issues in a timely and professional manner.
  • Gathering information from customers and entering it into the customer relationship management system.
  • Keeping up to date with company policies, procedures, and products to effectively answer customer questions.
  • Escalating complex customer issues to higher-level support as necessary.
  • Providing feedback to the management team on areas for improvement in the customer support process.
  • Maintaining a high level of customer satisfaction by demonstrating empathy, patience, and a positive attitude.

The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to work in a fast-paced environment

Job Details

Total Positions:
20 Posts
Job Shift:
Hybrid Work Model
Job Type:
Job Location:
No Preference
18 - 28 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 11, 2023
Posting Date:
Mar 10, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Awan Empire

Media/Communications · 11-50 employees - Lahore


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