Contact Centre CRM Executive

Axis Recruitment Ltd Unverified

Lahore , Pakistan

Posted Oct 06, 2017 524 views

PKR. 35,000 - 50,000/Month

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Job Description

  • Resolve the Operational Tickets logged by the various business departments.
  • Develops long-term strategy for historical data retention and archival plan for storage needs; assess data retention, backup, and recovery.
  • Coordinates with concerned teams to ensure any new implementations, changes and migrations that might impact the controlled DBs, are fully understood and leverageable (e.g. concerned teams applications).
  • Manage a team to achieve business objectives including the attainment of targets for operations support customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
  • Effectively represent the CRM Systems Team on cross-organizational teams to deliver on organizational objectives.
  • Planning, reviewing and customizing the CRM application as prioritized to meet needs of CRM Internal Clients / Candidates of Data.
  • Assist with On-Call Support/ Coordination when applicable.
  • Develop long-term strategy for historical data retention and archival plan for storage needs; defines data retention, backup, and recovery for all data related to Clients/Candidates.

Job Details

Total Positions:
25 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Egerton Road, Lahore, Pakistan
No Preference
18 - 40 Years
Minimum Education:
Degree Title:
Hold a bachelor's degree.
Career Level:
Experienced Professional
Minimum Experience:
1 Year (Have minimum 1-3 Years of relevant experience.)
Apply Before:
Nov 06, 2017
Posting Date:
Oct 06, 2017
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Axis Recruitment Ltd

Recruitment / Employment Firms · 11-50 employees - Lahore

Axis Recruitment Limited is one of the leading providers of health and social care recruitment services. We have a rich history of working with leading organizations and representing candidate needs efficiently. Our experience coupled with our proactive approach enables an "exceptional vision". We ...Read More