Overview

Customer Support Specialist within the Operations department will provide solutions to technical support to customers by performing a diagnosis of the issue while guiding customers through the claim process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Responsibilities

  • Maintain the highest level of service by dealing with customers in a friendly, efficient, and an attentive manner
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  • Maintain swift responses to customers through phone call
  • Perform successful troubleshooting on customers’ products and provide accurate and efficient resolutions
  • Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
  • Ensure compliance with all company policies, procedures, and practices

Why Start Your Career with us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.

What Makes You A Good Fit For This Job?

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. We are the experience you crave when you imagine the world of CX!

What We Seek in You:

  • Time Management
  • Priority Setting
  • Professional Correspondence.
  • Empathy and hospitality

Job Requirements:

  • Bachelor’s in English linguistic and literature or equivalent
  • Excellent English Written and Verbal Communication
  • UK or neutral accent
  • Proficiency with MS Office (Particularly MS Excel and MS Word

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
People's Colony No1, Faisalabad, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Oct 13, 2022
Posting Date:
Sep 12, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
20-29%

A.Zar Textile Pvt. Ltd.

Services · 11-50 employees - Faisalabad

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