Posted Jun 04, 2026 131 views
BA Communication Services is looking for a dedicated Customer Service Representative to act as the primary liaison between the company and its customers. This role demands exceptional communication skills, problem-solving abilities, and conflict management techniques to deliver superior customer experiences across phone, email, and live chat channels. The ideal candidate possesses a thorough understanding of the companys products and services to provide tailored support that builds trust and encourages long-term customer loyalty. Effective multitasking and strong time management are essential to handle a high volume of inquiries while maintaining quality in every customer interaction.
In addition to direct customer service responsibilities, this position includes leading and managing a team of 40 customer service representatives. The role involves creating a collaborative, motivating work environment that welcomes teamwork, accountability, and continuous professional development. Utilizing advanced CRM software and scheduling tools, the representative oversees customer interactions, partners with internal teams to quickly resolve complex issues, and drives both service quality and overall team performance, playing a vital part in advancing the companys reputation and success.
Responsibilities
- Respond promptly and professionally to customer inquiries through phone, email, and live chat, employing active listening and conflict resolution techniques to ensure high customer satisfaction.
- Maintain accurate and detailed records of all customer communications using CRM software and ticketing systems to facilitate efficient follow-up and issue tracking.
- Lead, coach, and supervise a team of 40 customer service representatives, cultivating a supportive and inclusive environment that encourages collaboration, responsibility, and continuous skill development.
- Continuously expand knowledge of BA Communication Services products and services to deliver personalized, accurate assistance aligned with customers specific needs.
- Efficiently manage multiple customer interactions by prioritizing tasks and using effective time management to provide timely responses without compromising quality.
- Collaborate with internal departments to escalate and resolve complex customer issues, ensuring prompt resolution and improved service delivery.
- Conduct regular performance evaluations to provide constructive feedback, identify growth opportunities, and support the ongoing professional development of team members.
- Lead ongoing training programs to improve team capabilities, reinforce best practices, and ensure adherence to company quality standards.
- Organize daily workflows by leveraging call center technology and scheduling software to increase operational efficiency and reduce customer wait times.
- Participate actively in quality assurance and training initiatives focused on enhancing individual and team performance in alignment with company objectives.
Skills
Job Details
BA Communication Services
pBA Communication Services is a Call Center./p
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