This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jul 09, 2021 7 views
PKR. 20,000 - 60,000/Month
The CSR's responsibility will include and shall not be limited to:
- Contribute to team effort by accomplishing related results as needed
- Manage incoming calls/queries
- Work on generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Assist with placement of orders, refunds, or exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Inform customers of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with the customer service manager to ensure proper customer service is being delivered
- Closeout or open call records
- Compile reports on overall customer satisfaction
The CSR will be responsible for all matters pertaining to an auto-generated lead, from after generation till product delivery.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
Female
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Aug 09, 2021
Posting Date:
Jul 09, 2021
Ban Than Crafts
Apparel/Clothing · 1-10 employees - Islamabad, Rawalpindi
Ban Than Crafts.
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