• Processes reservations by email, telephone, central reservation systems referral, and intranet portals
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
  • Walk around with the client virtually and ensuring that they secure whatever services they are in need of.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Making arrangements for clients travel programs. And arranging airport transfer.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  • To be aware of all front office procedures and assist with reception duties when required.
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • Willing to undertake any reasonable request made by management in any other areas of the house.
  • Open and close the availability as and when required of the hotel in all the GDS channels, IDS channels and on the hotels website. Enroll new accommodation providers to company’s preferred vendor list (sales skills required and commissions involved)
  • Configuring rates on the hotels property management system.

Education:

  • Graduate or equivalent. Must speak, read. Write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel. (STRONGLY REQUIRED)

Experience:

  • Previous hotel-related experience desired. Experience in Hotel software and their functionalities.

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
May 28, 2018
Posting Date:
Apr 27, 2018

Danco Work Limited

Recruitment / Employment Firms · 11-50 employees - Rawalpindi

Danco Work Limited is an Information Technology Service Exporter & Outsourcing enterprise, providing its clients with top quality remote staffing 24 hours-a-day and ability to off-shore operations enabling them to cut costs up-to 70%. Danco Work is the "service" that provides our clients with the greatest chance of communicating with their end customers. We offer B2B and B2C services connecting a remote staff with their principal employer on a contractual as well permanent basis./p/p

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