Posted Apr 29, 2021 624 views
- Actively monitor installed ATMs performance and up time.
- Ensure timely follow up with vendors for ATM Complaints.
- Resolution of ATMs Complain in Management System Complaints on daily basis.
- Responsible for timely resolving SBP ATM related Complains if any reported.
- Responsible for timely reporting to SBP on daily basis in Holidays.
- Provide support to addition cell numbers of ATMs related SMS on IRIS.
- Responsible for EJ Monitoring and coordination with branches for related matters.
- Responsible for ATMs MIS Reports (Weekly Downtime report, ATM Downtime to branch, Transaction Report, etc.)
- Responsible for efficient monitoring services of Bill payments, 1link, SMS alerts, HSM, all services.
- Coordinating with vendors and internal departments for ATMs Cash Shortage issues.
- Ensure to secure physically Security for all ATMs, network cables and points in ATMs room and coordinating with internal departments and vendors for ATMs physically Security (Bolting, Hooters, alarms, sensors, smoke detectors for ATM structure safety).
- Negotiating with third party vendor’s ATMs related incase parts damaged.
- Coordinating with BAHL insurance team for loss recovery incase parts damaged or any loss reported.
- Ensure in time generating and posting of all export files including 1link Export, MNet Export, IBFT Export, and UBPS exports, credit card file.
- Monitoring of ATMs through (IRIS, Proview), provide first level support to the branches regarding ATM issues and do coordinate to branches, vendors and different departments of Bank Al Habib for smooth working of ATM Operations.
- Call logging and follow up with vendors (GRG, Diebold, NCR and Wincore) for ATM's Complain.
- Generating Email of centralized SAF Status on daily basis to IT OPERATION and RRD.
- Coordinating with Network team for support of connectivity Complaints resolution to minimize impact to customers and internal users in coordination with end users, team members, management, vendors, and other internal IT teams.
- Coordinating with different department of bank al Habib if SAF stuck.
- Coordinating with CCTV team to save the Bank property immediately if any suspicious activity reported in ATMs.
- Deployment Screen on ATM by Proview as per Requirement.
- Maintain uptime of All ADC application (IRIS, UBPS, Call Center, Esentinal, Card watch, Proview )
- Technical support with RRS, CPU, Call center and branches against application related and customer related issues.
- Coordinate with InfoSec with Security related queries and implementation.
- Coordinate with Admin for new ATM installations
- Application Administration
Skills
Job Details
Bank Al Habib Limited
Bank AL Habib was incorporated as a Public Limited Company in October 1991 and started banking operations in January 1992. DAWOOD HABIB GROUP, the sponsors of Bank AL Habib Limited have a very long track record of banking which dates back to 1920s. They were among the founder members of Habib Bank Limited. Under the privatization policy pursued by the government in 1991, DAWOOD HABIB GROUP were the first to be granted permission to set up a commercial bank. The Bank foresees itself to be amongst the leading Private Sector Banks contributing to the economic growth of the country and governed by prudent policies within a conservative framework that have been the hallmark of the Habib’s banking tradition. Chairman of the Board is Mr. Ali Raza D. Habib, who took over the position in May 2000, after the death of Mr. Hamid D. Habib, the founder Chairman. Mr. Hamid D. Habib, who was the grandson of the founder of Habib Group, and was a Director in Habib Bank Limited since 1954 and its Chairman from 1971 till nationalization. The Chief Executive is Mr. Abbas D. Habib, who took over the position in 1994, after the demise of Mr. Rashid D. Habib, the first Chief Executive of the Bank. Mr. Rashid D. Habib was the Managing Director of Habib Bank Limited from 1953 till its nationalization. The Bank has been rated as "AA+" for long-term rating and "A1 +" for short-term rating by the Pakistan Credit Rating Agency (Private) Limited (PACRA).
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