Posted Nov 01, 2019
Keep records of all conversations in call center database in a comprehensible way Meet personal/team qualitative and quantitative targets
Requirements
· Previous experience in a customer support role
· Strong verbal communication skills along with active listening
· Familiarity with CRM systems and practices
· Good exposure to IT field will be a plus
· Ticketing experience related to Marketing / Application Development
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
· Must be aware of how to approach new potential customers
· Efficient enough to manage heavy calls flow
Job Details
Basecamp Data Solutions
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.
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