Keep records of all conversations in the call center database in a comprehensible way Meet personal/team qualitative and quantitative targets.

Requirements

  • Previous experience in a customer support role
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Good exposure to the IT field will be a plus
  • Ticketing experience related to Marketing / Application Development
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must be aware of how to approach new potential customers
  • Efficient enough to manage heavy inbound calls flow

Job Details

Total Positions:
4 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Mar 14, 2020
Posting Date:
Feb 13, 2020

Basecamp Data Solutions

Information Technology · 101-200 employees - Islamabad

We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.

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