Support Manager works with other ZOHO Team Members to determine and implement specific technical needs and priorities of the team.
The Support Manager is responsible for the ticket resolution of clients and to maintain a dynamic knowledge base of technical solutions to ensure that the team’s infrastructure is as efficient and productive in terms of ticket resolution as possible.
ZOHO Team includes ZOHO desk support, ERP development, and maintenance. Often delegating duties, support managers are ultimately responsible for the performance of the systems and employees and providing adequate assistance to clients when needed.
Some common functions of a Support Manager include:
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems ...Read More