Posted Apr 07, 2021 3 views
Base Camp Data Solution is currently looking for System Engineer in our Hyderabad Office.
- Find the ISP, collect the quotes and schedule installation of New Internet after confirmation from the client.
- Internet Cancellation on behalf of a client
- A recommendation in upgrading the Internet package in case of slow Internet issues.
- Installation of POS software for Cellular clients like Omni, RQ4, Datascape, and DAG/RMS.
- Driver installation of Hardware devices e.g Printer, Card Reader, Barcode reader, Fingerprint scanner, Signature Pads
- Troubleshooting of Hardware devices Printer, Card Reader, Barcode reader, Fingerprint scanner, Signature Pads.
- Replacement of Hardware and Network devices.
- Installation and Updation of company-required software and programs.
- Installation, Configuration, and Maintenance of router, switch, and Wifi Access point.
- Offer recommendations on upgrades needed in Hardware, Computers, and operating systems.
- Remote maintenance and monitoring of computers and laptops
- Remote maintenance of servers created in AWS cloud, VMs, Hyper V
- Perform PCI Compliance
DVR Installation
- Assist technician to get online DVR on WAN IP by creating rules in client’s router and modem.
- Ideal configuration of DVR/NVR/Camera by using its relevant document available in Freshdesk solution.
- Sharing information with CMSR to assess new DVRs installed at the client’s location.
- Assist technician to get New Camera Install in DVR/NVR on a new location or replacing an existing camera.
DVR assessment
- Try to access DVR using the information provided in the assessment form, in case DVR is not accessible reach out to Technical POC given in the assessment form. Help to monitor team accessing new kind of DVR/NVR.
- When DVR is online check the following features in DVR if it is different from Hikvision, Platinum, or ADT.
- The desktop application of DVR
- RTSP live and Playback link
- Does DVR work on Internet Explorer
- Find DVR drawbacks and update in DVR Drawbacks GDoc
- Create a document for the CMS team to access DVR.
- Create an Ideal config document for a new type of DVRs after onboarded
DVR Down
- Follow DVR down SLA process update in Freshdesk companies.
- Escalating issues according to customer SLA.
- Confirm WAN IP of DVR.
- Getting DVR up and running if they go down by following a typical DVR down the process in which agent need to check DVR availability on local LAN, create rules in the client’s modem/ router for DVR to make available on WAN IP.
Camera Issues
- Camera angle adjustment/relocation
- Additional camera installation
- Camera blur issues
- Getting Cameras online if they go offline or Video loss.
Other
- Daily Reporting of DVR down and CMS-related Issues.
- Process CMS request according to SOPs
- Troubleshooting all DVR/NVR and camera-related issues that are not documented or new in their nature
Skills
Job Details
Basecamp Data Solutions
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.
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