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Job Description

We are looking for a Level 1 Technical Support Engineers who are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.


As a Level 1 Technical Support Engineer.



  • Helping customers through live chat, email and social media to ensure their network and devices are sustained.
  • Assisting customers with Level 1 Support questions: help desk tickets, in-app live chat, and phone.
  • Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
  • Troubleshooting, investigating, and creating detailed bug reports for the task assigned
  • Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
  • Fast learner, sharp thinking, investigative mind and true dedication to solving customer problems.
  • As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems.
  • Assists in the development and maintenance of network communications.
  • Have ownership over all tickets/requests and direct to the appropriate resource and follow up with customers on all requests to ensure completion and customer satisfaction.
  • Escalating issues to Tier 2/3 Technical Support and development teams as necessary.



What are we looking for?



  • A self-motivated individual Ability to build/maintain strong relationships, effectively partner with peers and possess excellent verbal / written communication skill.
  • Effective communication of technical solutions to non-technical customers.
  • Excellent written, verbal, and listening English skills to convey complex technical issues to concerned stakeholders correctly for resolution.



What do we want from you?



  • Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required.
  • A candidate with fresh or 1 years of experience
  • MCSE, CCNA, RHCSA (Certified or trained)


Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Career Level:
Entry Level
Fresh - Less than 1 Year (Call center experience will be considered with technical experience)
Apply Before:
Feb 24, 2020
Posting Date:
Jan 24, 2020
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