Posted Oct 09, 2018 12 views
We are looking for a Level 1 Technical Support Engineers who are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.
As a Level 1 Technical Support Engineer.
- Helping customers through live chat, email and social media to ensure their network and devices are sustained.
- Assisting customers with Level 1 Support questions: help desk tickets, in-app live chat, and phone.
- Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
- Troubleshooting, investigating, and creating detailed bug reports for task assigned
- Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
- Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems.
- As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.
- Provides support to end users on a variety of issues
- Identifies, researches, and resolves technical problems.
- Assists in the development and maintenance of network communications.
- Have ownership over all tickets/requests and direct to the appropriate resource and follow up with customers on all requests to ensure completion and customer satisfaction.
- Escalating issues to Tier 2/3 Technical Support and development teams as necessary.
What are we looking for?
- A self-motivated individual Ability to build / maintain strong relationships, effectively partner with peers, and possess excellent verbal / written communication skill.
- Effective communication of technical solutions to non-technical customers.
- Excellent English written, verbal, and listening skills to convey complex technical issues to concerned stakeholders correctly for resolution.
What we want from you?
- Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required.
- A candidate with fresh or 1 years of experience
- MCSE, CCNA, RHCSA (Certified or trained)
Skills
Job Details
Basecamp Data Solutions
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.
What is your Competitive Advantage?
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