Posted Feb 22, 2022 19 views
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Managing a team of junior customer service representatives.
· Ensure customer satisfaction and provide professional customer support.
Skills
Job Details
Basheerbhai
Basheer Bhai is an E-Commerce platform helping online shoppers from across Pakistan, access products of China: cheaper, quicker and simpler. Anyone ordering from AliExpress, or a similar e-commerce store of China, today, faces an uphill battle with operational gaps and uncertainties – particularly in terms of long delivery times, frequent delays and lost packages. This is made worse due to the available payment terms – which only allows online shoppers to shop if they have access to online payment facilities (a credit card/debit card with online banking enabled) along with an advance payment in full requirement. Basheer Bhai aims to simplify and bring ease into the online shopping from China experience. With its quick delivery time of 2 – 3 weeks, the service offers Cash on Delivery option, helping hundreds and thousands of people from across Pakistan get the product they always wanted.
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