• Your role as Taxi Controller (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings.
  • You will also be handling the following task in particular:Airport and Local Bookings 
  • Payment over the Phone. 
  • Escalating the complaint to the relevant Department. Handling Driver Queries/ Grievances.
  • This role required excellent speaking and listening skills.  
  • What You’ll Do as an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English. 

You will be doing the following task primarily:

  • Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement. 
  • Offer customers with timely Quotations.
  • Amending and Canceling Active Bookings. 
  • Keep a track of flight inputs.
  • Liaison with UK Office i-e Supervisor and Shift In charge. 
  • Meeting High Level of Customer Service at all times. 
  • Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.
  • The focus should always be on quality,Pickup and Drop-off should always be accurate to maintain High-Quality standards.
  • Candidates with the working knowledge of Cordic are preferred but fresh applicants can also apply.    

Job Details

Industry:
BPO
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Oct 23, 2022
Posting Date:
Sep 22, 2022

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
30-39%

Bats Cabs (UK)

BPO · 1-10 employees - Rawalpindi

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