Posted Jan 29, 2021 83 views
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Job Details
BCCI Consulting Pvt Ltd
BCCI is designed to operate as one—a single global partnership united by a strong set of values, including a deep commitment to diversity. BCCI provides HR, Business and HR Digitization services. From the C-suite to the front line, we partner with our clients to transform their organizations in the ways that matter most to them. This requires embedding digital, analytics, and design into core processes and mind-sets, and building capabilities that help organizations and people to thrive in an ever-changing context. With exceptional people, we combine global expertise and local insight to help you turn your ambitious goals into reality. We meet clients wherever they are on their paths to change—in every industry across the globe—and partner with them to create lasting value. BCCI is a management consultancy who help our clients transform and improve their ways of working. we have listened closely to our clients to understand their needs and collaborated to ‘help make their business better’. We at BCCI are connected to what matters the most. 1-Always Innovative 2- Code of Professional conduct 3- Powered by Knowledge and Data 4-Our Culture 5- Sustainability 6-Corporate Social Responsibility 7-Corporate Governance BCCI offers following range HR & Business Consultancies around the world. 1-HR Consulting a-Headhunting & Executive Search b-Training. Learning & Development c-Executive Coaching d-Performance Management Systems e-Structural Re-engineering f-Man-power Legal Services 2-HR Digitization Consulting a-HRMS (Turn Key Solution) b-Office Automation 3-Business Consulting a- Business Strategy Formulation b-Business Process Re-engineering For further queries or details you are always welcome to contact us. Stay Blessed & Best Regards, BCCI Consulting
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