Posted Nov 21, 2022 276 views
We are looking for call center agents who can perform the following responsibilities,
- Receive inbound calls from customers to interact with them and identify their needs or issues
- Provide telecommunication solutions and recommendations to customers via telephone calls
- Follow set communication guidelines in addressing the needs and problems faced by customers
- Build positive work relationship with customers to enhance the image and public perception of a company
- Place outbound calls to customers to promote new products and services
- Oversee the timely management of outgoing and incoming calls
- Ensure call records are properly stored and organized in a call center database
- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
- Ensure daily shift call quotas and set targets are achieved
- Conduct research to identify solutions and answers to difficult client issues
- Follow set procedures to ensure equipment and devices are operational
- Provide periodic reports to company management on work activities
- Oversee the processing and implementation of orders, applications and forms submitted by customers
- Monitor trends in customer calls and alerts management in event of any suspicious activity
- Upsell products and services to customers when providing telecommunication solutions
- Sit at a workstation for long hours to interact with customers using a computer and a headset.
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
BDS Consultants
pBDS is Pakistan’s leading Professional Process Outsourcing organization, concentrating in executing intricate document reviewing, processing, IT and communication services for celebrated law firms and corporations around the globe. BDS services are among the most refined in the industry. BDS has completely re-imagined the future of outsourcing. We at BDS make sure that our clients remain focused on their core competencies, while lowering overhead costs, reducing risk, and improving discovery and document management practices. So far we have drafted, reviewed and negotiated tens of thousands of cases in support of litigation, settlements, regulatory requests and personal injury claims for law firms and corporations/p
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