Posted Aug 07, 2020 2 views
Responsibilities
- Manage incoming and outbound calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Age Limit :- 18 to 30
Job Details
BDS Consultants
pBDS is Pakistan’s leading Professional Process Outsourcing organization, concentrating in executing intricate document reviewing, processing, IT and communication services for celebrated law firms and corporations around the globe. BDS services are among the most refined in the industry. BDS has completely re-imagined the future of outsourcing. We at BDS make sure that our clients remain focused on their core competencies, while lowering overhead costs, reducing risk, and improving discovery and document management practices. So far we have drafted, reviewed and negotiated tens of thousands of cases in support of litigation, settlements, regulatory requests and personal injury claims for law firms and corporations/p
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