Customer Sales Representative (CSR)

Bell Oceanic Communications (SMC-Pvt) Ltd Unverified

Rawalpindi , Pakistan

Posted Jan 21, 2020 52 views Report Job

PKR. 15,000 - 20,000/Month

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Job Description

We are hiring a Customer Sales Representative for a USA based project to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Feb 21, 2020
Posting Date:
Jan 21, 2020
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Bell Oceanic Communications (SMC-Pvt) Ltd

Information Technology · 11-50 employees - Rawalpindi

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