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Posted Jan 21, 2020 14 views
PKR. 15,000 - 20,000/Month
We are hiring a Customer Sales Representative for a USA based project to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Responsibilities:- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Feb 22, 2020
Posting Date:
Jan 21, 2020
Bell Oceanic Communications (SMC-Pvt) Ltd
Information Technology · 11-50 employees - Rawalpindi
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