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Posted Mar 25, 2021 1 views
PKR. 20,000 - 25,000/Month
- Managing large amounts of calls in a timely and effective manner
- Identifying customer needs
- Researching customer problems
- Sell right product to customers
- Keeping records of all customer conversations on the call centre database
- And meeting targets in terms of quality of conversations
- You may also be expected to take on responsibilities like:
- Following communication scriptsTaking opportunities to upsell to customers
- Attending training sessions to continuously improve knowledge and performance
Skills Required
The top three skills that recruiters tend to look for in a Call Centre Agent are:
- Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
- Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers
- .An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
20 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Intern/Student
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 26, 2021
Posting Date:
Mar 25, 2021
Best Technology Solution
Call Center · 1-10 employees - Lahore
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