Quality Assurance Executive

BIMA (Milvik) Mobile Pakistan (Pvt.) Ltd. Verified

Lahore , Pakistan

Posted Oct 12, 2020 115 views Report Job

PKR. 25,000 - 30,000/Month

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Job Description

  • Responsible for monitoring and documenting agent communication and transactions in support of the company and departmental quality goals and initiatives.
  • The Quality Assurance Specialist evaluates both verbal and written customer contacts with agents.
  • The Quality Assurance Executive will fairly and consistently review the calls of agents for accuracy, identify strengths and opportunities for improvement so that agents can provide an excellent standard of support and experience to our customers.
  • The Quality Assurance Executive the call quality results and provides feedback and trend data to the Team Leaders and Manager as required.
  • As part of the job the Quality Assurance Executive will develop training needs analysis report on a monthly basis.
  • This role is heavily analytical and requires critical thinking skills.

Job Details

Functional Area:
Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
21 - 29 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Nov 13, 2020
Posting Date:
Oct 12, 2020
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BIMA (Milvik) Mobile Pakistan (Pvt.) Ltd.

Insurance / Takaful · 1001-1500 employees - Lahore

ppBIMA is one of the fastest-growing impact and tech companies in the world. We use disruptive mobile technology to bring insurance and health services to consumers with low incomes. BIMA is committed to disrupting the traditional insurance industry and democratizing access to vital services for bil ...Read More

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